Atomfire Models Online Store Shipping and Returns Policy
Last Updated: October 26, 2023
Welcome to Atomfire Models, your trusted online store for hobby and collectible products. To ensure transparency and to make your shopping experience as smooth as possible, we have outlined our Shipping and Returns Policy below. Please read these policies carefully before making a purchase. By using our online store (“Service”), you agree to abide by these terms.
1. Order Processing
1.1. Atomfire Models processes orders within 1-2 business days from the date of purchase. Please allow additional time for processing during holiday seasons or promotional events.
2. Shipping Methods
2.1. We offer various shipping methods, and you can choose your preferred option during checkout. Shipping methods and associated costs will be displayed at the time of purchase.
2.2. We currently provide standard and expedited shipping options. The estimated delivery times and costs for each option are detailed on our website.
3. Shipping Destinations
3.1. Atomfire Models primarily ships to addresses within the United Kingdom. Please contact our customer support for inquiries about international shipping.
4. Shipping Notifications
4.1. You will receive an email confirmation with tracking information once your order is shipped. This will enable you to track your package’s progress.
5. Shipping Delays
5.1. While we make every effort to ensure timely delivery, Atomfire Models is not responsible for delays caused by third-party shipping providers or unforeseen circumstances such as adverse weather conditions or natural disasters.
Returns and Refunds Policy
1. Return Eligibility
1.1. If you are not completely satisfied with your purchase, Atomfire Models offers a return policy within 30 days of the delivery date.
1.2. To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.
2. Return Process
2.1. To initiate a return, please contact our customer support to request a return authorization.
2.2. You are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
3.1. Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
3.2. If approved, the refund will be processed to your original method of payment within a reasonable timeframe.
4.1. If you need to exchange a product for the same item due to a defect or error on our part, please contact our customer support for assistance.
5. Non-Returnable Items
5.1. Some items are non-returnable, such as gift cards, downloadable software, and custom-made or personalized products.
6. Refund Processing Time
6.1. The time it takes to process a refund may vary and is subject to your financial institution’s processing times.
If you have any questions or need assistance with your order, please contact us using the information provided on our website.
By using the Atomfire Models online store, you agree to the terms of this Shipping and Returns Policy. We are committed to providing you with a smooth shopping experience and handling returns with care. If you have any concerns, please do not hesitate to contact us for assistance.