FAQ

Shipping

How long does it take to dispatch my order?
If all the items are in stock when you placed your order we will try to dispatch your order the same day, otherwise it will be dispatched the following day.

If you placed an order which contains backorder items we aim to dispatch your order within 3-5 business days, if there is a delay we will contact you to advise.

What are the available shipping options?
Our primary shipping partner is Royal Mail we offer the following options:

  • Royal Mail 1st Class - Royal mail aim to deliver the next day however it normally takes 1-2 days from dispatch, this option is only available for smaller items. Note: Tracking is NOT provided and we cannot trace a missing parcel after dispatch, please allow up to 10 working days before claiming for a missing parcel.

  • Royal Mail Tracked 24 - 24 hours for delivery from dispatch, a tracking number is provided so you can trace your delivery.

As well as the above we offer delivery via DPD:

  • DPD Next Day - Next day Mon - Fri from dispatch, a tracking number is provided, you will receive a 1hr time slot for your delivery, if your order is high value the driver will ask for a PIN, this is send via SMS/email prior to delivery.

Do you provide a tracking number?
Only for tracked delivery options, as soon as your order is ready for dispatch a tracking number will automatically be sent to you via email, you can then track your parcel here:

Can I collect my order in person?
Collection is available for members of the Glasgow RC Club on Sundays (10am - 4pm) or Wednesdays (6pm - 8pm) during the Summer (Mid March – Early Oct). In the winter orders can be collected on Wed evenings at the Club Social evening (6pm - 9pm).

Select the Glasgow RC / Sports Club Trackside Collection shipping method at checkout.

Do you offer Free Shipping?
Yes! orders over £100 qualify for free shipping, we will select the best option for delivery, once you have added more than £100 to your shopping cart the free shipping option will appear and should be selected by default.

Do you provide any cheaper shipping options?
Yes! we offer Royal Mail 1st Class for smaller items / low value orders, orders over £100 qualify for free shipping, see above.

Stock

What does the stock availability mean?
Our site always shows live stock amounts, everything showing in stock is ready to ship usually same day depending on when the order is placed. Items shown as Backorder are typically available within 4-5 business days, this is not guaranteed we will contact you if there is a delay. Out of stock items cannot be ordered until new stock arrives in our warehouse.

What does backorder mean?
Typically backorder items will take 4-5 business days before they can be dispatched, if there is a delay we will contact you, if you have ordered other items at the same time they will all be dispatched together once the backorder items are available.

What does pre-order mean?
These items are not available until the pre-order date in the description, we may not always receive enough stock to cover orders, orders will be fulfilled in a first come basis. Pre-orders may be processed in batches which could mean a delay in your order being fulfilled until sufficient stock has been received. Pre-orders can be cancelled at any time up until the order has been dispatched and may be cancelled by us if we believe sufficient stock will not be available for us to fulfill your order.